Client Performance Manager

G5 is the leading provider of Digital Experience Management® (DXM®) software and services in the property management sector. The G5 DXM Platform enables owners and operators of Multifamily, Self Storage, Senior Living, and Student Housing properties to deliver exceptional experiences at every digital touchpoint — turning customers into brand advocates. As brand advocacy grows, so does demand —­­ allowing properties to raise rents and revenue without adversely affecting occupancy.

Founded in 2005, G5 was recently named one of the fastest growing private US companies by Inc. Magazine (3rd consecutive year), one of North America’s fastest growing technology companies by Deloitte (3rd consecutive year), and one of Oregon’s fastest growing private companies by Portland Business Journal (3rd consecutive year). The Bend, Oregon-based company is backed by private equity investor Volition Capital. For more information, please visit GetG5.com or follow our blog at GetG5.com/blog.

The Client Performance Manager shall be the single point of contact with the client regarding overall performance as well as recommended service changes. The Client Performance Manager will also be responsible for compilation and delivery of all client reports, analyzing campaign performance metrics, identifying goals and targets, and working with internal teams to produce optimal campaign performance.

The Client Performance Manager will:

  • Become certified in Google Analytics
  • Ensure the set-up tracking and analytics products for all clients.
  • Review/produce detailed quarterly client reports for all marketing channels contracted through G5.
  • Analyze and evaluate the effectiveness of specific client campaigns and work with internal teams for optimal campaign performance.
  • Discuss quarterly performance reports with client, identify areas in need of improvement, and recommend service additions/changes or strategic revisions (as needed).
  • Train all Clients on G5 Client Center functionality and G5 Products.
  • Educate Clients on G5 Optimization strategy and make best practices recommendations on ongoing tracking and optimization.
  • Manage Client related support tickets and general inquiries that result in escalation to other teams.
  • Promote and sell G5 products and services.

The Client Performance Manager will have:

  • College education preferred but not required
  • Organizational skills
  • Communication skills
  • Time management skills, and working knowledge of basic computer applications including Microsoft Office.
  • Account Management experience preferred
  • Sales experience preferred

G5 was listed as of the nation’s fastest growing private companies two years in a row through Inc. 500 Magazine along with Outside Magazine’s 2010 “Best Places to Work” category. G5 values a work hard-play hard-live life environment, a got-your-back team mentality, the inspiration of ideas, driving positive change within the community and beyond, and a thirst for excellence. G5 offers a competitive benefits and compensation plan. G5 is an equal opportunity employer. This position will be based in beautiful Bend, OR and not have an opportunity for telecommuting.

To apply, please e-mail your cover letter and resume to: careers@GetG5.com.

 

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