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What To Do When You Get a Bad Review

G5 Posted July 2, 2019 by G5

Don’t panic! While negative reviews may be a marketers’s nightmare, your hard-earned reputation doesn’t have to crumble because of one unhappy customer. In the senior living industry, reviews make a big impact along the buyer’s journey. Choosing a senior living community has a larger personal imprint than many other buying decisions dues to the human […]

Smiling senior man sitting at a table outside on his patio working online with a laptop and drinking a cup of coffee

How Sentiment Analysis Can Alert You To Problems in Your Communities

G5 Posted June 24, 2019 by G5

Multifamily owners and operators with extensive community portfolios must be able to keep a pulse on what’s happening and what’s being said about every property, which can be difficult. Sentiment analysis may be the solution you need to keep eyes and ears on what’s happening at each. This technology alerts you to problems happening in […]

How multifamily marketers can use sentiment analysis to monitor onsite performance

Are Bad Reviews Turning Away Customers?

G5 Posted May 30, 2019 by G5

Reviews play a vital role in your self storage digital marketing strategy – from positive, user-generated content that can be shared on your social feeds and website to showing potential customers how you handle criticism and what you do to resolve issues at your facility. Actively managing relationships with your customers allows you to understand […]

Mid adult Caucasian male photographer concentrates while using a desktop computer to review photos.

Best Practices for Responding to Online Reviews

G5 Posted January 2, 2019 by G5

According to Moz’s 2018 Local Search Ranking Factors, review signals are one of the fastest growing thematic signals for local search. David Mihm, founder of Tidings and former Director of Local Search Strategy for Moz said, “Whether the increased ranking is due to review volume, keywords in review content, or the increased clickthrough rate those […]

Customer review, Usability Evaluation, Feedback, Rating system isometric concept. Vector illustration

Want to Create Demand? Focus on Your Reputation.

G5 Posted June 27, 2018 by G5

There is an increasing number of Millennials moving out and Baby Boomers downsizing who are driving multifamily housing demand. So, if you’re wondering how you can attract these demographics to your property, the answer is your online reputation. Everyone from Gen Z through Baby Boomers check social media and review sites. Your online reputation is […]

Reviews and Search Engines: Essential Do’s and Don’ts

G5 Posted June 20, 2018 by G5

Your business’s reputation online matters. More than 90 percent of people say that online reviews impact their purchase decision. Not only are people making decisions about whether to lease from you, they are also more likely to find your website if you have strong reviews online. In fact, 84 percent of customers trust reviews when […]

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