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Control the Customer Experience from the First Click

G5 Posted August 13, 2019 by G5

Do you know the difference between customer service and customer experience? Although similar, there are distinctions between the two. Customer service is how you interact with your customers; customer experience encompasses the entirety of your business relationship. The experience begins with discovery of your self storage facility and continues throughout the buyer’s journey to purchases […]

Customer experience

3 Steps to Managing Customer Reviews

G5 Posted October 13, 2016 by G5

Encouraging customers to share feedback on social media sites, and interacting with that feedback helps improve customer experience and creates a positive impression of your brand.

Developing Your Brand’s Personas and Why It’s So Important

G5 Posted July 6, 2016 by G5

Understanding your audience personas is crucial within your marketing efforts – make sure you’re capturing all the information you need.

Google Updates Local Business Reviews

G5 Posted April 7, 2016 by G5

Getting local business reviews on Google Maps is now easier than ever. Google has made leaving local reviews available for anyone with a Google account, instead of specifically requiring a G+ account.

What is Your Website’s Attention Ratio?

G5 Posted February 17, 2016 by G5

Let’s face it. Today’s user doesn’t have the longest attention span. Well-meaning websites that are trying to be everything for everyone just aren’t working. You need to hit your numbers.

Beginner’s Guide to Social Media (Part 2): Reaching Your Target Audience

G5 Posted February 10, 2016 by G5

By now, after reading through Part 1, you should know who your target audience is and have chosen social media channels geared towards that audience.

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